Detangling Brushes

Under no circumstance is Envy Galore responsible for lost or stolen packages by mail. IF YOU ARE AFRAID YOUR PACKAGE WILL GET LOST IN THE MAIL, PLEASE CHOOSE ONE OF THE SHIPPING OPTIONS THAT INCLUDES INSURANCE TO COVER lost/stolen PACKAGES. ​ USPS Priority Shipping up to $50 insurance covered $12 *FREE IF YOUR ORDER IS OVER $200 USPS Priority Shipping up to $500 insurance covered $20 ​ A SIGNATURE is REQUIRED to confirm delivery on all orders! Someone must be home to sign for it or you can arrange to pick it up from your local post office. IF YOU ARE NOT HOME FOR The first delivery attempt the post office will leave you a notice to pick it up with the time and LOCATION, OR you can sign the notice and have them redeliver it the next day. Please make sure you include the correct address with the apartment number/ house number. If your package gets lost or rerouted it could take weeks to reroute it back to you. ​ If your package is delivered to the wrong house, please contact the post office that delivers to your house FIRST. If you have any issues with delivery, please contact the shipping carrier FIRST. IF YOU NEED ASSISTANCE WITH CONTACTING THE SHIPPING CARRIER HER FLAWLESS HAIR CAN ASSIST. ' NORMAL Processing takes 3-5 business days. Your order is shipped out normally by the 4TH or 5th day.    Shipping SPEED AFTER YOUR ORDER IS SHIPPED OUT is normally: ​ USPS PRIORITY: 2-5 days (MONDAY - SATURDAY) FED EX 2 DAY: 2 DAYS (MONDAY - FRIDAY) FED EX OVERNIGHT: 1 DAY (MONDAY - FRIDAY) ​ if you choose fed ex 2-day shipping or fed ex overnight that does NOT mean your order will ship in 2 days or overnight.  2 day and overnight refers to the shipping speed it will take to deliver to you after the processing time frame. ​ After you place your order, you WILL typically receive your order within THE NEXT 7 days DEPENDING ON THE MAIL FLOW. ​ During the global pandemic AND USPS AND FED EX PEAK SEASON (NOV-JAN) PLEASE ALLOW ROOM FOR DELAYS If you have an upcoming event, please order your hair as early in advance as possible to prevent unforeseen delays. ​ YOU CAN NOT GET A REFUND IF YOUR HAIR DOESN'T MAKE IT IN TIME.

No Refunds! Exchange or Store credit only within 5 days of purchase. We strive to make sure every customer feels wonderful about their high-quality purchase, so we rarely have an unsatisfied customer. HOWEVER, we understand that there may be a case in which you need to return or exchange your order. In this event Envy Galore will be happy to accommodate returns or exchanges on hair extensions that have not been opened, worn,or tampered with and is still in the original packaging. This includes combed, brushed out, or tousled with. (Hair must be able to resell). If you would like to return your order for exchange/site credit, PLEASE CONTACT US FIRST to begin the process.